Smart Service Automation respects the privacy of your personal information. This policy explains what we collect, why, and how we protect it.
1. Information we collect
- Account details: name, email, phone number and password (the password is stored only in hashed form; we cannot see it).
- Document data: the details you enter in forms and the generated document, its Document ID, creation time and paper size.
- Transaction data: balance top-up requests, payment method, amount, transaction ID and sender number, and balance deductions for documents.
- Activity logs: events such as logins, document generation and verification attempts, with IP address (for security and abuse prevention).
- Technical data: browser type and session cookies (see the Cookie Policy).
2. Why we use it
- To run your account and let you create, preview and download documents.
- To manage and verify balance and transactions.
- To provide Document ID verification of originals.
- To detect and prevent fraud, misuse and security risks.
- Essential service communication. We do not sell your information.
3. What the verify page shows
Anyone who knows a Document ID can see on the verify page the document name, creation time, a partly masked name of the preparer (e.g. "R*** U***") and a fingerprint. The full text, address, phone or email is not shown. Share your Document ID only with people you want to be able to check it.
4. Sharing
We may disclose information when required by law, on a valid request from a court or authority, or to investigate fraud and security issues. Service providers needed to run the site (such as hosting and font delivery) may receive limited data and use it only to provide their service.
5. Retention
We keep information while your account is active and as long as needed for verification, accounting and legal reasons. Records of generated documents are kept so Document ID verification keeps working.
6. Security
We hash passwords, keep customer and admin sessions separate, use CSRF protection on forms and limit failed verification attempts. No system on the internet is perfectly secure, so please keep your password private and log out when done.
7. Your rights
- View and update your details from the profile page.
- Ask us to delete your data or account. We may keep some records needed for accounting and legal duties.
- Ask questions or complain about how your data is used.
8. Children
The site is not for people under 18, and we do not knowingly collect their data.
9. Changes to this policy
If we change this policy we will post it here with a new date.
10. Contact
For any privacy question, contact us using the details given on the site.
This page is general information about how the site works and is not legal advice.